STOMOTOLOGIYAGA KELGAN MIJOZLARNI QABUL QILISH GRAFIGINI BOSHQARISHNI REJALASHTIRISH.
Ключевые слова:
Kalit so‘zlar. Stomotologiya markazlari, navbat, mijozlar, xodimlar, monitoring, baholash, aloqa, aloqa xabarlari, xizmat ko‘rsatish.Аннотация
Annotatsiya. Ushbu maqola stomotologiyaga kelgan mijozlarni qabul qilish
grafigini boshqarishni rejalashtirish haqida. Stomotologiya markazlarida mijozlar
navbatini axborotlashtirish markazning boshqaruv ishlarini yengillashtirish, mijozlar
bilan tez va samarali aloqa qilishni ta’minlash, shifokori va mijozning vaqtini tejash,
to‘lov masalalarini qulay hal qilish, mijozlarning yaxshi shifokor tanlash imkoniyati
hamda markazning effektiv va mijozlarga sifatli xizmatlarni taqdim qilish imkoniyatini
berishi va qabul grafigini rejalashtirish o‘rganilgan.
Библиографические ссылки
FOYDALANILGAN ADABIYOTLAR
"The Amazement Revolution: Seven Customer Service Strategies to Create an
Amazing Customer (and Employee) Experience" - Shep Hyken
"The Customer Rules: The 39 Essential Rules for Delivering Sensational Service" -
Lee Cockerell
"The Effortless Experience: Conquering the New Battleground for Customer
Loyalty" - Matthew Dixon, Nick Toman, va Rick DeLisi
"Customer Success: How Innovative Companies Are Reducing Churn and Growing
Recurring Revenue" - Nick Mehta, Dan Steinman, va Lincoln Murphy
"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees
Obsessed with Customer Service" - Jeff Toister
"Hug Your Customers: The Proven Way to Personalize Sales and Achieve
Astounding Results" - Jack Mitchell
