Boxodirova Madinaxon Baxtiyorjon qizi
Ключевые слова:
Kalit so'zlar: mehmonxona menejmenti, Hilton, nonushta, servis sifati, O'zbekistonАннотация
Annotatsiya: Ushbu maqola O'zbekistondagi Hilton mehmonxonasining servis
sifatini, shu jumladan nonushta xizmatini tahlil qiladi. Maqolada Hilton
kompaniyasining global brendlash va servis standartlari o'rganilgan. Hilton Toshkent
City mehmonxonasining nonushtasi Hilton EMEA uchun ishlab chiqilgan "Hilton
Breakfast Playbook" qo'llanmasiga mos kelishi baholangan. Maqola nonushta menu
tarkibi, taqdimot, xizmat ko'rsatish va mehmonlar fikrini o'rganish usullari haqida
ma'lumotlarni o'z ichiga oladi. Tadqiqot maqsadida kuzatish va mehmonlar
so'rovnomalari o'tkazilgan. Natijalar Hilton Toshkent nonushtasining yuqori sifati va
global standartalarga mosligini ko'rsatdi. Ayrim kamchiliklar, jumladan oziq-ovqat
isrofi, plastik chiqindilar va mahalliy taomlar yetishmasligi aniqlandi. Ushbu sohalarni
yaxshilash va O'zbekistonda premium mehmonxona brendining muvaffaqiyatli
moslashuvini ta'minlash bo'yicha tavsiyalar berilgan.
Библиографические ссылки
REFERENCES
Hilton Worldwide. (2023). About Us. Hilton.com.
https://www.hilton.com/en/corporate/
Hilton Tashkent City. (2023). About the Hotel. Hilton.com.
https://www.hilton.com/en/hotels/tastchi-hilton-tashkent-city/
O'zbekiston Respublikasi Turizmni Rivojlantirish Davlat Qo'mitasi. (2020).
Tourism in Uzbekistan 2019. https://uzbektourism.uz/en/research
Hilton Worldwide. (2023). Hilton Standards. Hilton.com.
https://www.hilton.com/en/corporate/standards/
Hilton Worldwide. (2023). Hilton Breakfast Playbook. [Internal document].
Liu, Y., Teichert, T., Rossi, M., Li, H., & Hu, F. (2017). Big data for big insights:
Investigating language-specific drivers of hotel satisfaction with 412,784 user-
generated reviews. Tourism Management, 59, 554-563.
Morisson, A. M. (2019). Marketing and Managing Tourism Destinations (2nd ed.).
Routledge.
Legrand, W., Sloan, P., & Chen, J. S. (2016). Sustainability in the Hospitality
Industry: Principles of Sustainable Operations (3rd ed.). Routledge.
Jones, P., Hillier, D., & Comfort, D. (2016). Sustainability in the hospitality
industry. International Journal of Contemporary Hospitality Management, 28(1),
-67. https://doi.org/10.1108/IJCHM-11-2014-0572
Knežević, M., Barjaktarović, D., & Obradović, P. (2020). The role of national
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